Managed Services

Stay focused on your Strategic Goals

Companies are realizing 25-45% cost savings by paying only for the work done with custom managed services. source: IT Staff Augmentation vs. Managed Services. What’s Better and Why? | Anyleads)

Companies with Managed Services partnerships are 33% more likely to gain a competitive edge over their competition by refocusing on business growth. (source: How managed services partnerships drive outperformance (pwc.com)

Why Manage Services?

As business evolves, applications and processes change to stay in sync with their continuous improvement lifecycle. What goes unnoticed are the pitfalls that arise post-bot implementation impacting the benefits and the ROI of the automation.

Organizations in most cases overlook that automation is a mission critical application in the business workflow and managing these bots requires a dedicated team. It requires robust strategies to manage post-implementation challenges to maintain a competitive advantage in this dynamic business landscape.

Outsourcing the support and maintenance of your robots is the key to preparing for your automation program’s growth at-scale.

Having the right RPA Managed Services partner helps you optimize new processes by recognizing efficiency opportunities in your existing automations.

Core Benefit of Managed RPA Services

Control Business

Focus on core business!
Reliable and Responsive support

Reduce Risk

Increased Stability

Reduce Cost

Improve Uptime

Improve Efficiency

Faster incident response time

How It Works?

Intelatron takes a tailored approach to managed services that is custom-fit to our customers based and their program’s needs. We apply lean principles in evaluating bot performance and realign to meet the changes in the business process. Our QA team maintains a cadence with your business owners to stay ahead of any pending workflow changes and deliver comprehensive reports on the performance of your automation program.

Whether your in-house team builds anddeploys bots to production or a third-party, Intelatron is here to help keep your automation performing at peak levels so your CoE team can continue to focus on scaling your automation program.

RPA Managed Services for your Business

What to expect from a complimentary call

  • A direct face-to-face meeting with our founder

  • An expert assessment of your automation environment
  • A clear understanding of what Managed Services can do for your organization.
  • A personalized plan of action and quote summarization

Support Services

Our end-to-end RPA Management ecosystem services encompass comprehensive support to ensure smooth operation and optimal performance

Monitoring



  • Proactive Bot performance monitoring
  • Infrastructure monitoring
  • Real-time alerts
  • Monitor job logs and queued items
  • Incident reporting and notification

Orchestration & User Management

  • Provision and maintenance of users
  • Development platform management
  • Workflow and ques monitoring and maintenance.
  • Automation schedule changes

Reporting



  • Real-time dashboards
  • IKPI Measurements
  • Periodic performance reporting

Support Levels

Level 1: Lights-On



General bug fixes

Simple code troubleshooting

Break-fix patches to reduce impact to your operations

Level 2



General bug fixes

Simple code troubleshooting

Break-fix patches to reduce impact to your operations

Perform regular cleanups

Change control activities.

Updates & Patches

Level 3: Layered Enhancements

General bug fixes

Simple code troubleshooting

Break-fix patches to reduce impact to your operations

Perform regular cleanups

Change control activities.

Updates & Patches

Onboarding comprehensive review of existing automations

Perform limited rebuilds for optimization

Unlimited run time

Documentation

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